Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. From prerequisites to troubleshooting, we cover every step to ensure a smooth experience.
Prerequisites
- A verified email address.
- Completed KYC verification (government-issued ID and proof of address).
- A funded account with real money.
- Accepted bonus terms (if any) and understanding of wagering requirements.
- Knowledge of the minimum withdrawal amount and applicable fees.
How to Sign Up
- Visit the official website at Space XY casino.
- Click the “Register” button and fill in your details (name, email, date of birth, country).
- Accept the terms and conditions and submit.
- Check your email for a verification link and click it to activate your account.
- Log in to the casino and navigate to the cashier.
- Make your first deposit using a preferred method to claim any welcome bonus.
Wagering Calculation
Wagering requirements determine how much you must bet before withdrawing bonus winnings. Use this formula: WR = (Deposit + Bonus) × Multiplier or WR = Bonus × Multiplier, depending on the terms.
Example: You deposit $50 and receive a 100% bonus ($50). The wagering requirement is 30x on deposit + bonus. Then WR = ($50 + $50) × 30 = $3,000. If slots contribute 100% and table games contribute 10%, playing only slots will clear the requirement fastest.
Another common calculation is bonus-only wagering: For a $100 bonus with 40x wagering, WR = $100 × 40 = $4,000. Always check game contribution percentages in the bonus terms.
Licence & Player Protection
The casino operates under a Curacao eGaming license. For European players, winnings from Curacao-licensed casinos may be subject to local income tax – consult a tax advisor. The site uses SSL encryption to protect data and offers responsible gambling tools (deposit limits, self-exclusion). Games are tested by independent auditors for fairness.
Deposits & Withdrawals
Deposit methods include Visa, Mastercard, Skrill, Neteller, bank transfer, and cryptocurrencies (Bitcoin, Ethereum). Deposits are usually instant. Withdrawals are processed within 24 hours for e-wallets, 2–5 business days for credit/debit cards, and 3–7 days for bank transfers. Minimum withdrawal is typically $20; maximum varies by method. No fees are charged by the casino, but your bank may impose charges.
When Things Go Wrong
- Scenario 1: Withdrawal rejected due to unmet wagering. Check bonus terms and continue playing qualifying games until cleared.
- Scenario 2: KYC document rejected. Ensure documents are clear, in date, and match your registered name. Resubmit with better quality.
- Scenario 3: Withdrawal pending beyond stated time. Contact support with your transaction ID.
- Scenario 4: Deposit not credited. Refresh the cashier, check your bank statement, and if still missing, provide a screenshot to support.
- Scenario 5: Bonus not triggered. Verify you entered the correct bonus code and met the minimum deposit.
Need to Know
How long do withdrawals take?
E-wallet withdrawals are typically processed within 24 hours, credit/debit cards take 2–5 business days, and bank transfers 3–7 business days.
What documents are needed for verification?
A government-issued ID (passport, driver’s license) and a recent utility bill or bank statement as proof of address.
Is there a withdrawal limit?
Yes, daily, weekly, or monthly limits apply. They vary by payment method and VIP level – check the cashier page.
Can I cancel a withdrawal?
Yes, as long as it hasn’t been processed. Go to the withdrawal history and select “Cancel” if available.
What games contribute to wagering?
Slots usually contribute 100%, table games and live dealer games contribute 10–20%, and some games may be excluded.
Are there fees on withdrawals?
The casino does not charge fees, but your payment provider may. Cryptocurrency withdrawals may incur network fees.
How do I reset my password?
Click “Forgot Password” on the login page, enter your email, and follow the reset link sent to you.
Can I change my registered email?
Contact support to request an email change; you may need to verify the new address.
Insider Advice
Choose deposit and withdrawal methods wisely to minimize waiting times. Below is a comparison of common payment options.
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets (Skrill, Neteller) | Instant | 24 hours |
| Credit/Debit Cards | Instant | 2–5 business days |
| Cryptocurrency (Bitcoin) | Instant | 1–2 hours |
| Bank Transfer | 1–3 business days | 3–7 business days |
By following this guide, you can navigate the withdrawal process confidently and avoid common pitfalls. Always play responsibly.