Before you register at big-lucky.co.no, take five minutes to read this guide – it could save you time and money.
What You Need First
- Valid email address for verification.
- A form of ID for the KYC process (passport, driver’s license, or national ID).
- Payment method – deposit via bank card, e-wallet, or bank transfer.
- A stable internet connection and a modern browser, as the site is a mobile-optimized PWA.
- Set aside a budget – decide how much you can afford to lose before you begin.
How to Sign Up
- Navigate to the casino’s registration page.
- Fill in your personal details accurately (name, date of birth, address).
- Create a unique username and a strong password.
- Verify your email by clicking the link sent to you.
- Complete the initial KYC verification by uploading your ID if prompted.
- Make your first deposit using a preferred method; choose a payment option that suits your needs.
Wagering Calculation
When you claim a bonus, you must wager the bonus amount a certain number of times before you can withdraw winnings. For example, suppose you deposit 1000 NOK and receive a 100% match bonus up to 1000 NOK. Your total bonus is 1000 NOK. If the wagering requirement is 35x, you must wager 35 x 1000 = 35,000 NOK before any winnings become withdrawable. This means you need to bet the bonus amount 35 times. Contributions from games vary; slots typically count 100%, table games may count as low as 10%. If you play a game that contributes 50%, you would need to wager 70,000 NOK (since effective contribution is half). Always check the terms for high-contribution games.
Security Overview
Your safety is a priority. The casino uses SSL encryption to protect your data during transmission. Withdrawals require KYC verification to prevent fraud. The casino is licensed under the Curacao gaming authority – note that for Norwegian players, winnings from Curacao-licensed casinos may be subject to local income tax, so it’s wise to consult a tax advisor. Enable two-factor authentication (2FA) if available to add an extra layer of security. Keep your login credentials confidential and avoid using public Wi-Fi for transactions.
Payment Methods
| Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Credit/Debit Card | Instant | 1-5 business days |
| E-wallets (Skrill, Neteller) | Instant | Up to 24 hours |
| Bank Transfer | 1-3 business days | 3-7 business days |
Fix It Fast
Forgot Your Password?
Click the “Forgot password” link on the login page. Enter your email address, and you will receive a reset link. Follow the instructions to create a new password.
Withdrawal Stuck in “Pending” State
Wait 24-48 hours, as all withdrawals undergo manual review. If it takes longer, contact customer support with your transaction ID.
Bonus Not Credited
Check if you used a valid bonus code. Promotions may require an active opt-in. Also, ensure the bonus is available in your region; some offers are geo-restricted.
Game Keeps Crashing
Clear your browser cache and update the browser to the latest version. Disable browser extensions that might interfere. Since the site is a PWA, you can also add it to your home screen for a smoother experience.
Verification Documents Rejected
Make sure all documents are clear, legible, and not edited. The name and address must match your account details. Resubmit with high-resolution scans.
Deposit Not Arriving
First, check your payment provider’s statement. If the transaction shows as complete, wait at least 2 hours. If it hasn’t appeared after that, contact support with the transaction reference.
Extra Tips
Compare deposit and withdrawal speeds to manage your expectations. Here’s a mini-table with typical processing times:
| Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Visa/Mastercard | Instant | 1-3 days |
| Skrill | Instant | Under 24h |
| Neteller | Instant | Under 24h |
| Bank Wire | 1-2 days | 3-7 days |
FAQ
Is Big Lucky Casino legal in Norway?
Norwegian authorities do not license the casino, but you can legally access it as a player. Please note that you are responsible for your own tax liabilities on winnings, especially from Curacao-licensed operators.
Can I play on my mobile device?
Yes, the casino is a mobile-optimized website (PWA). You can launch it from your browser by adding it to your home screen; it is not available in the App Store or Google Play.
What is the minimum deposit for a bonus?
The minimum deposit typically varies by offer. Check the terms of the specific bonus you claim; it’s usually around 100-200 NOK.
How long do withdrawals take?
Withdrawal times depend on the method you choose. E-wallets are fastest, often within 24 hours, while bank transfers can take several business days.
Do I need to complete KYC before withdrawing?
Yes, the casino requires full verification before processing any withdrawal. This is to comply with anti-fraud regulations and may involve submitting a copy of your ID and a proof of address.
Are there any fees for deposits or withdrawals?
Generally, the casino does not charge fees, but your payment provider might. Always check with your bank or e-wallet for possible transaction costs.
What happens if I exceed the wagering requirement?
Once you meet the wagering requirement, you can request a withdrawal of your winnings up to any maximum limits stated in the bonus terms.
Can I set deposit limits to help with responsible gambling?
Yes, the casino offers responsible gambling tools where you can set daily, weekly, or monthly deposit limits. You can easily adjust these in your account settings.